Frequently Asked Questions
Answers to the most common questions about sourcing and shipping from China. Can't find what you need — message us and we'll reply within 24 hours.
How much does shipping from China cost?
The cost depends on the weight, volume and shipping method. Indicative rates: road freight — from $1.8 to $4 per kg, air — from $30 per kg, sea and rail — calculated individually on request. After your enquiry we send an exact quote within 24 hours, including logistics, insurance and our commission. Air delivery usually takes 3–10 days; other methods take longer but cost less.
How do I order a purchase from 1688, Taobao or Tmall?
Just send a link, a photo or a description of the product. We find the item on 1688, Taobao, Tmall or directly at the factory, verify the supplier, agree the price and specifications, purchase the goods, consolidate them at our warehouse in China and ship everything in one batch to the destination city.
How can I pay for the order?
We accept international bank transfers (SWIFT) in USD, EUR and other currencies, and work with convenient, compliant payment methods for clients in different countries. Payment is possible from both companies and individuals — we'll suggest a scheme that fits your country and situation.
What is your service commission?
We work on a transparent model with a fixed 10% commission. You see the net factory price and our fee as a separate line — no hidden markups. This lets you know the exact final cost of purchasing and delivery.
Do you verify suppliers and control quality?
Yes. We vet counterparties, request samples, agree specifications and packaging, and control production and shipment. At every stage we send photo and video reports so you are confident in the goods before they are dispatched.
What products and volumes do you work with?
We work with almost all categories: cars and special vehicles, electronics, auto parts, equipment for shops and production, raw materials, home goods, as well as manufacturing under your own brand (OEM/ODM). We cooperate with both wholesale companies and private clients.
How is a sourcing agent different from a cargo company?
A cargo company only delivers goods that have already been purchased. An agent runs the whole deal: finds the factory, verifies the supplier, buys the goods, controls quality with photo and video reports, prepares documents and arranges delivery with customs clearance. You need an agent when you don't have your own import operations or a person in China.
Do you provide export and import documents?
Yes. We prepare a full set of shipping and customs documents — commercial invoice, packing list, contract, certificates of origin and quality — so your goods clear customs in your country. Where your local rules require additional labeling or certification, we arrange it as well.
How do I import a car from China to order?
We select and inspect the car, purchase it and arrange delivery to your country with customs clearance. We calculate the final cost including duties, taxes and logistics in advance, before payment.
Do you supply machines and industrial equipment from China?
Yes. We purchase, inspect and deliver machines, industrial equipment and special vehicles from China with customs clearance, selecting a supplier to fit your task.
How do I find a factory or manufacturer in China for my product?
We source manufacturers on 1688, Alibaba, Made-in-China and directly, compare prices and minimum order quantities (MOQ), verify that production is real, and, if needed, launch manufacturing under your own brand (OEM/ODM).
Still have questions?
Message us in any convenient way or leave a request — we reply within 24 hours and find a solution for your task.